Passenger Service Standards

PELNI is committed to always providing excellent service in accordance with Company Standards.

In order to provide excellent service to PT PELNI (Persero) customers, as well as an effort to maximize the fulfillment of Service Standards covering all sectors with a scope that includes the experience of being a customer, starting from the services provided by PT PELNI (Persero) Branches and Ships to handling customer complaints, in order to create service standards for PT PELNI (Persero) customers.

Get information about Service Standards that exist on all PELNI Passenger Ships through the official PPID PELNI website www.ppid.pelni.co.id

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